Refund Policy

1 Overview

At Trade Matrix CRM, we work to guarantee customer satisfaction with our platform portals. This Refund Policy outlines the specific criteria, conditions, and processing timelines regarding subscription payments.

2 Subscription Refunds

The following terms apply to active plans:

• Monthly Billing: Refunds are available up to 7 days following the initial payment. Beyond 7 days, subscription charges are non-refundable.
• Annual Billing: Refunds are available up to 30 days following payment. Beyond 30 days, a prorated refund mapping to remaining unused full months may be approved.

3 How to Request a Refund

To submit a refund request, contact our helpdesk at support@tradematrixcrm.com. Provide your tenant workspace name, account email, transaction details, and a brief description of the request.

4 Refund Processing

Approved refunds are processed to the original card or payment method via Stripe. Funds generally appear in your account within 5 to 10 business days, depending on bank operations.

5 Non-Refundable Items

The following transactions are not eligible for refund processes:

• One-time custom integration or workspace setup setup fees.
• Subscription payments extending past the designated 7-day or 30-day limits.

6 Changes to This Policy

We reserve the right to modify this Refund Policy. Any updates will be published directly on this view with the updated revision date.

7 Contact

For any compliance questions or specific requests regarding refunds, contact us at: support@tradematrixcrm.com.